Security Toubleshooting
How does a burglar alarm work? 
A: A burglar alarm is powered by contacts on windows and doors that tie into a main master control panel keypad. It can be armed and disarmed as needed. If there is a zone violated, the siren rings and our central station monitoring center calls you within seconds.
How does the operator know the person who answers the phone isn’t an intruder?
A: Every alarm owner has a password that they use to verify their identity with the monitoring center. Think of it as a “Social Security number” for your burglar alarm.
What happens if I can’t answer the phone?
A: If the monitoring center doesn’t get a response, the operator will contact the authorities to come to your location.
Will the operator stay on the phone with me until the police arrive?
A: Yes.
Can I get an alarm that isn’t monitored?
A: That’s not a good idea. Most police departments won’t answer an alarm that isn’t monitored. Plus, you are likely to get a discount on your homeowner’s insurance with a monitored alarm.
How do I arm and disarm my system?
What do these codes mean?
BATT – Low Battery
FC – Failure to communicate, which normally means that something is wrong with your phone line
CK – This means that something wrong with a zone at your location; for example, if a back door contact isn’t working then you may see a message that says “02 Zone” (or “Zone” with whatever number was assigned to that door at installation).
AC – This should always be on your keypad; it means there is power going to the alarm. If there is no power, you must call us for service.
Still have questions?
For more questions on your security system, please contact DM2 Security. We will be glad to help you learn more about your alarm.
