Troubleshooting FAQs
Security Troubleshooting
Having trouble with your security system? You’re not alone. At DM2 Security, we understand how important it is to keep your home or business protected at all times. That’s why we’ve compiled this list of frequently asked troubleshooting questions to help you quickly resolve common issues with alarms, cameras, monitoring systems, and more. Whether you’re experiencing connectivity glitches or sensor malfunctions, our expert-backed answers can help get your system back on track. If you still need assistance, our support team is just a call away.
A burglar alarm is powered by contacts on windows and doors that tie into a main master control panel keypad. It can be armed and disarmed as needed. If there is a zone violated, the siren rings and our central station monitoring center calls you within seconds.
A: Every alarm owner has a password that they use to verify their identity with the monitoring center. Think of it as a “Social Security number” for your burglar alarm.
If the monitoring center doesn’t get a response, the operator will contact the authorities to come to your location.
Yes.
That’s not a good idea. Most police departments won’t answer an alarm that isn’t monitored. Plus, you are likely to get a discount on your homeowner’s insurance with a monitored alarm.
BATT – Low Battery
FC – Failure to communicate, which normally means that something is wrong with your phone line
CK – This means that something wrong with a zone at your location; for example, if a back door contact isn’t working then you may see a message that says “02 Zone” (or “Zone” with whatever number was assigned to that door at installation).
AC – This should always be on your keypad; it means there is power going to the alarm. If there is no power, you must call us for service.
